Privacy Policy for Blue Star Water Filtration

 

Who We Are

Company Name: Blue Star Water Filtration
Website URL: bluestarwatersystems.com
Business Address: 8131 W Hausman Rd #700, San Antonio, TX 78249
Contact Email: info@bluestarwatersa.com
Contact Phone: 210-940-2500

What Personal Data We Collect and Why We Collect It

We collect the following types of personal data:

  • Personal Data: Name, phone number, email address, and any other personal information you provide through forms on our website or during interactions with our team.
  • Transactional Data: Information related to appointments, service requests, and any transactions associated with your water filtration and softening systems.
  • Technical Data: IP address, browser type, and usage data (such as cookies, analytics, etc.) to improve our services.

We collect this data for the following purposes:

  • To process service requests, schedule appointments, and deliver products or services.
  • To communicate important service information, product updates, and reminders.
  • To improve our website and customer experience.
  • To comply with applicable legal obligations.

Comments

By default, WordPress does not collect comments unless the comment feature is enabled. If you allow user comments, you will need to specify the type of information collected, including name, email address, and comment data.

Media

If you enable media uploads on your site, any information provided via uploaded media files is publicly accessible. We advise users to avoid uploading sensitive data.

Contact Forms

When users submit a contact form on our site, we collect their name, email address, and message. This information is retained for customer service purposes but is not used for marketing unless explicitly agreed to by the user.

Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that help us remember preferences, analyze site usage, and ensure smoother operation. You may disable cookies in your browser settings, but this may limit certain features of the site.

Analytics

We use Google Analytics to track user interactions with our website. This helps us analyze trends and improve our site. If you prefer not to be tracked, you can disable cookies or use an opt-out tool provided by Google Analytics.

Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who help us operate our website, conduct business, or deliver services (e.g., payment processors, customer support). These third parties are obligated to keep your data confidential and use it only for the purpose it was shared.

How Long We Retain Your Data

We retain personal data for as long as necessary to fulfill the purpose it was collected for, including:

  • Contact form submissions: Retained for six months for customer service.
  • Transactional and service-related data: Retained for the duration of our business relationship and up to seven years for record-keeping.

What Rights You Have Over Your Data

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt-out of marketing communications at any time.
  • Request a copy of your personal data in a portable format.

To exercise these rights, please contact us using the contact information provided.

Where Your Data Is Sent

We use third-party services for hosting, cloud storage, and email processing, which may store your data outside of your local jurisdiction. We ensure these third parties comply with applicable data protection regulations.

How We Protect Your Data

We implement security measures, such as encryption and secure servers, to protect your personal data during transmission and storage. Our team is trained on data protection best practices to minimize any potential risks.

What Data Breach Procedures We Have in Place

In the event of a data breach, we will promptly notify affected individuals and take the necessary steps to mitigate the issue. We have internal protocols for reporting and addressing data breaches.

What Third Parties We Receive Data From

We may receive data from third parties, such as customer referrals, website analytics services, or other business partners, and ensure that this data is treated in accordance with our privacy policy.

What Automated Decision-Making and/or Profiling We Do with User Data

We do not use automated decision-making or profiling systems that affect users’ access to services.

Industry Regulatory Disclosure Requirements

Blue Star Water Filtration complies with relevant privacy laws, including those specific to the water treatment industry.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@bluestarwatersa.com
  • Phone: 210-940-2500
  • Address: 8131 W Hausman Rd #700, San Antonio, TX 78249
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